Nothing I like to see more than well managed Facebook and Twitter pages; being in social media marketing/strategy does that to you.
Check out this interaction I had with Progressive, as I was in search of one of their most recent spots, part of new 4 or 5 part camp, that I saw as a YT ad, and couldn’t find on YT.
I asked and heard back within the hour with a very positive comment from one of their comm managers. I ended up finding it, just because I’m crazy and REALLY wanted to see it, but I had no doubt she’d post the link for me shortly.
Check out the banter, and click on it to enlarge:
Have an awesome #custserv moment on a major brand page? SHARE IT!
Slippers & Vino 
I was just reading another blog post about customer service from brands on FB. you might want to check out – http://www.jeffbullas.com/2011/08/02/5-key-tips-to-great-customer-service-on-facebook/